Complaints

If you have any complaints about the service provided to you, you should take the following steps:-

  1. Contact us and tell us about your complaint
  2. If you complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Manager, on (02) 8913 1650 or put your complain in writing and send it to the Complaints Office at:Magic Millions Insurance Brokers
    PO Box 1329
    North Sydney NSW 2059
    (Please mark your envelope “Notice of Complaint”)
  3. Alternatively please email Sara Ryman

We would like to advise that we subscribe to the Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA), a free customer service.  If your complaint is not successfully resolved by our office within 45 days from the date reported to our office, it can be referred to the AFCA to assist in making an independent assessment of your issue(s).

– Online: www.afca.org.au
– Email: info@afca.org.au
– Phone: 1800 931 678
– Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

In the unlikely event that this does not resolve the matter or you are not satisfied with the way your complaint has been dealt with, you should contact:

For Lloyds Underwriting
Lloyd’s Australia Limited
Level 9, 1 O’Connell St
Sydney NSW 2000
Telephone: (02) 8298 0783
Email: idraustralia@lloyds.com

For Swiss Re Underwriting
Swiss Re International SE, UK Branch
Per Galileo Underwriting Agency LLP 30 St Mary Axe, LONDON
EC3A 8EP
Email: complaints_sriuk@swissre.com